SKB Rack Cases

Skb Rack Cases Frequently Asked Questions

Frequently Asked Questions

Here you’ll find answers to some of our most FAQs about SKB 19″ Racks and the SKB Racks Online Shop.

If you can’t find an answer to your specific question, please be sure to check the individual product pages and failing that please Contact Us and our team will be happy to offer any help you require.

We are here to help!

 

What is a Rack Unit or Rack Space?

Rack Space UnitsThe height on 19″ racks are measured in multiples of Units or U, HE or RU depending where you are in the world, all of which are 1.75” (44.45mm) high.

Therefore a 3U rack is 3 x 1.75″ (3 x 44.45mm)
3 UNIT Rack = 5.25″ (133.35mm) high rack space for your equipment.

We have a chart showing all the unit sizes that SKB Racks offer in their range along with the dimensions in metric and imperial of the unit heights here.

If you need further help please be free to contact us.

Can you supply 19 inch rack accessories?
19 Inch Rack AccessoriesSKB Cases offer a limited range of SKB Accessories for their standard products.

SKB Racks Online offer a far larger collection of high quality standard and bespoke 19″ rack accessories including 19″panels, shelf supports, PDUs, 19″ drawers and even complete custom made chassis.

All 19″ panels can be engraved with logos etc., basically if you can draw it we can make it.

See here for a sample gallery of our 19″ Accessories.

What is an IP Rating?

IP RatingIP stands for Ingress Protection and is found on our waterproof cases and SKB rack cases. It refers to the level of protection from the ingress of solids and liquids. The first number refers to solids and the second number refers to liquids – eg: IP67. The higher the numbers the greater the level of protection.

Most SKB Racks have a rating of IP65 (Showerproof) or IP67 (Submersible)

For more details, please view or download this IP-Rating-Chart.

What does ATA stand for?

Airlines for AmericaATA stands for Air Transport Association (now known as A4A – Airlines for America) – America’s oldest and largest airline trade association. all of our SKB rack cases have an ATA rating of Category 3.

This means they have passed the highest ATA rated tests to ensure they are strong enough to travel on a minimum of 100 flights.

Do you sell other SKB Cases?

Yes, the Full SKB Case Range but they are not shown on this website.
We can supply any SKB Case at the best price around from there products range including

SKB Case Range• MUSIC
• PHOTO & VIDEO
• SPORTS
• INDUSTRIAL
• MILITARY

Just contact us and tell us what you require.

Do you supply custom racks?

28-unit-portable-19-server-rackSKB 19″ Racks cases are of a moulded design and therefore minimum quantities are required to produce custom moulds.
Alternatively our partners at BCS Flight Cases, do produce custom flight cases and 19″ shock mounted server racks to any size.

Each one is designed and constructed to you meet your particular needs, from 6U to 42U high and can be constructed to hold up to 600kg of server equipment should you require.

Please visit their Custom Built Flight Case site and their Portable Server Rack pages.

Do you have a showroom?

SKB Europe
We do not have a showroom as without additional UK warehouse costs it helps us to offer our customers the cheapest SKB Rack prices. Your order is shipped direct from the huge stock at SKB Europe which also ensures you get the latest model..

We do understand that you need to be confident you are buying from a the right case to meet your requirements so we have tried to include as many useful images and as much technical information as we can. However, if you have more questions, please contact us.

 

 

How secure is buying from SKB Racks?
SKB Secure Rack CasesWe can assure you that all your information is kept 100% safe and secure, from your online shopping basket to the goods arriving at your front door.
Our secure SSL encryption protects all you details during your shopping and payment process and we do not pass on or use this information with any third party companies or marketing organisations.
Which payment options do you accept?
Credit Cards
Online Payments:
We accept most forms of credit or debit cards, including Visa, Mastercard, Maestro, Delta and American Express along with PayPal.
Orders by Phone:
We accept most forms of credit or debit cards as above except American Express. You may also pay via Paypal, make a bank transfer, send us a cheque or even visit us with cash!

All cards are processed via secure server technology and are subject to validation and authorisation by both the card issuer and us. We do not save your payment details. This ensures that we maintain a safe and secure payment process.

30 day accounts can be arranged for approved customers.

Do I have to pay VAT?

VAT RATES
All our products are displayed excluding VAT and including VAT. VAT is calculated upon checkout. The VAT rate applied to your order may be different depending on the shipping address you select. Please refer to the table below.

VATUK customers 20%
EU customers 20%
EU companies (if VAT number supplied) 0%
Non-EU customers 0%
There are a few exceptions to the basic rules above.

Why sign up for an account?

My AccountBenefits Of Having An account
• Save details for faster and easier return visits
• Obtain previous invoice copies
• Store multiple delivery addresses
• Securely store billing information
• Check order history
• Special offers

What if I'm not in when my order is delivered?

DeliveryIf you, or the intended recipient, are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to re-arrange delivery or to collect your products.

What can I do if I have a complaint?

ComplaintHappily not a frequently asked question!
Product complaints
If there’s something wrong with a product we’ve sold you, we want to know.
You can either call us with the details or use any of the contact methods on our Contact Page.

Service complaints
We pride ourselves on the service we deliver. If for any reason our service has not met you’re expectations or you’re unhappy about the way we’ve served you, please let us know.
You can either call us to lodge your complaint, alternatively, please get in touch using any of the contact methods on our Contact Page.

We’re dedicated to improving our customer service and will use this feedback to help shape future training.

Does a Warranty Card come with my case?

lifelong warrantyNo warranty card is necessary. Just remember to keep your proof of purchase.

All SKB Racks and cases are guaranteed for life with their ‘You break it, we replace it’ warranty.

Visit our SKB Warranty page for more details.

How long will a repair take?

RepairUsually about two weeks from the time we receive your case.
Before sending your rack case back to us please call or email for a Returns Note Number so we can recognise it when it arrives at our goods inwards.

See Returns Page for further details.

Whom do I call for replacement parts?

SKB SparesSimple!
Many of our SKB 19″ racks are designed for military use who require most fittings to be ‘Field Replaceable’ .

Please see our Contact Page and tell us what you require, it will be probably be Free Of Charge. See our SKB Warranty page.
Don’t you just love SKB cases!

Price Promise terms and conditions?

SKB Price PromiseRugged Protection Ltd (owners of this website) as an approved main distributor and supplier for SKB 19″ rack cases will always endeavour to offer the best prices to our customers.

We aim to give you the lowest price on our products, however should you find the same product on sale for less elsewhere we promise to match or even beat it providing the price to match is in sterling on a UK website that is run by an approved SKB Dealer Dealer.

We are sorry, but we cannot match eBay or other auction prices. However we will consider a Price match on Ebay Online Stores.

The Price Match Promise will only apply on the Day your order is placed.

If You Have Found It CHEAPER !

Please let us have the details of where you found a product cheaper by going here.

Please let us know if there is a question you think would be helpful to others and we will add to the SKB Racks online shop FAQs