Skb Rack Cases Frequently Asked Questions

Frequently Asked Questions

Here you’ll find answers to some of our most Frequently Asked Questions.

If you can’t find an answer to your specific question, please be sure to check the individual product pages and failing that please Contact Us and our team will be happy to offer any help you require.

We are here to help!

 
 

What is a Rack Space or Rack Unit?

The height on 19″ racks are measured in multiples of Units or U, HE or RU depending where you are in the world, all of which are 1.75” (44.45mm) high.
 
Therefore a 3U rack is 3 x 1.75" (3 x 44.45mm)
3 UNIT Rack = 5.25″ (133.35mm) high rack space for your equipment.
 


Which payment options do you accept?

Online Payments:
We accept most forms of credit or debit cards, including Visa, Mastercard, Maestro, Delta and American Express along with PayPal.
Orders by Phone:
We accept most forms of credit or debit cards as above except American Express. You may also pay via Paypal, make a bank transfer, send us a cheque or even visit us with cash!

All cards are processed via secure server technology and are subject to validation and authorisation by both the card issuer and us. We do not save your payment details. This ensures that we maintain a safe and secure payment process.

Do I have to pay VAT?

VAT RATES
All our products are displayed excluding VAT. VAT is calculated upon checkout. The VAT rate applied to your order may be different depending on the shipping address you select. Please refer to the table below.

UK customers 20%
EU customers 20%
EU companies (if VAT number supplied) 0%
Non-EU customers 0%
There are a few exceptions to the basic rules above.

Why sign up for an account?

Benefits Of Having An account
• Save details for faster and easier return visits
• Store multiple delivery addresses
• Securely store billing information
• check order history
• Obtain previous invoice copies
• Special offers

What if I'm not in when my order is delivered?

If you, or the intended recipient, are not available, each time an attempt is made, our parcel carrier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to re-arrange delivery or to collect your products.

What can I do if I have a complaint?

Happily not a frequently asked question!

Product complaints
If there’s something wrong with a product we’ve sold you, we want to know.
You can either call us with the details or use any of the contact methods on our Contact Page.

Service complaints
We pride ourselves on the service we deliver. If for any reason our service has not met you’re expectations or you’re unhappy about the way we’ve served you, please let us know.
You can either call us to lodge your complaint, alternatively, please get in touch using any of the contact methods on our Contact Page..

We’re dedicated to improving our customer service and will use this feedback to help shape future training.

Does a Warranty Card come with my case?

No warranty card is necessary. Just remember to keep your proof of purchase.
Visit our SKB Warranty page for more details of the SKB ‘You break it, we replace it’ life time guarantee.

How long will a repair take?

Usually about two weeks from the time we receive your case.
Before sending your rack case back to us please call or email for a Returns Note Number so we can recognise it when it arrives at our goods inwards.

What do I have to do before I return my rack for repair?

Contact our Customer Service Department on 01733 442 034 or Email Us to request a Returns Note Number.

Where will I find my model number on my case?

It is not on your case. You will find the number on your original proof of purchase receipt. That is why it important to keep your original receipt.

Whom do I call for replacement parts?

Simple!
You call us on 01733 442 034 or Email Us and tell us what you require, it will be probably Free Of Charge. See our SKB Warranty page.
Don’t you just love SKB cases.

Price Promise terms and conditions?

We’ll match our competitor’s current UK store or website price.
The competitor’s item must be brand new, identical to ours, and offered on the same terms.
We and the competitor must have stock ready for delivery.
We must be able to verify the competitor’s price and stock position.
We’ll match the price of an item; not delivery charges or other services.
Cannot be used with any other offer.